Overview
General Agent: Century Insurance Agency Ltd.
NAGICO’s General Agent, Century Insurance Agency Ltd., is seeking a customer-focused, reliable, and
empathetic individual to join our team as an Insurance Administrative Officer.
Key Responsibilities includes but is not limited to:
- Build and maintain strong relationships with clients by responding to inquiries and concerns promptly and professionally.
- Assist customers in understanding insurance policies, coverage, and related services.
- Handle incoming calls, emails, and other customer communications in a courteous and efficient manner.
- Process policy transactions, including new business, endorsements, cancellations, and renewals.
- Maintain accurate records of customer interactions, transactions, and policy documentation.
- Scan, file, and archive documents electronically and physically as required.
- Prepare and issue insurance renewal notices within established timelines.
- Review renewal documentation for accuracy and completeness before issuance.
- Follow up with customers regarding renewal requirements and outstanding information.
- Provide administrative and operational support.
- Assist with preparing reports and maintain records for audits and compliance reviews.
- Ensure a high standard of customer service while adhering to company policies and procedures.
- Ensure all work is completed in accordance with insurance regulations and company policies & procedures.
- Maintain confidentiality of customer and business information.
Qualifications & Requirements
- Minimum of an Associate Degree with a GPA of 3.2 or higher.
- Additional education, training, or certification in Insurance, Business Administration, or a related field will be considered an asset.
- Minimum of four (4) years’ work experience, preferably in customer service, client support, or a related role.
- Previous experience in the insurance industry is an advantage.
- Excellent verbal and written communication skills with a strong customer-service orientation.
- Strong attention to detail and accuracy in documentation and policy administration.
- Ability to manage multiple tasks and prioritize responsibilities effectively.
- Professional, patient, and empathetic approach when dealing with customers, particularly in sensitive situations.
- Commitment to continuous learning and staying current with insurance products, industry developments, and regulatory requirements.
- Proficiency in Microsoft Office Suite and other relevant computer applications.
Please send resumé to Human Resources Officer, P.O. Box 3448, Road Town, Tortola, VG1110, British Virgin Islands or hr@cialbvi.com. Only suitable applications will be acknowledged.