Overview
Estate Head Guest Services
Location: Moskito Island, British Virgin Islands
Moskito Island is seeking an experienced, service-driven, and highly organized Estate Head Guest Services professional to deliver exceptional guest experiences within an ultra-luxury private island environment.
The successful candidate will be responsible for coordinating all aspects of guest services, managing guest experiences from pre-arrival through departure, overseeing events and activities, maintaining homeowner and guest relationships, and supporting the overall operation of the estate.
Key Responsibilities
- Coordinate and manage guest stays, activities, events, transfers, and special requests.
- Develop personalized itineraries, event documentation, and guest communications.
- Build strong relationships with homeowners and guests.
- Ensure the highest standards of hospitality and guest satisfaction.
- Manage guest preferences, inventories, and service-related systems.
- Collaborate with housekeeping, culinary, recreation, and island teams to deliver seamless service.
- Support estate events and special functions.
- Handle guest inquiries and complaints professionally.
Qualifications & Experience
- Minimum 3–5 years’ experience in luxury hospitality, guest relations, estate management, or a related field.
- Experience working within luxury resorts, private estates, boutique hotels, or high-end hospitality environments is preferred.
- Diploma or Degree in Hospitality Management, Tourism Management, Event Management, or a related discipline preferred.
- Valid driver’s license and willingness to obtain a BVI driver’s license.
- First Aid, Fire Safety, or Food & Beverage certifications are an asset.
Required Skills
- Exceptional guest service and attention to detail.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Creative and professional approach to event planning and presentation.
- Proficiency in Microsoft Office, Canva, and guest management systems.
- Ability to work independently and collaboratively within a fast-paced environment.
- High level of discretion, professionalism, and integrity.
- Flexible schedule, including weekends and public holidays when required.
- Ability to provide both bar service and guest hosting services.
Please email or visit:
Peopleteam@moskito.com or Lms.gov.vg