Overview
EMPLOYMENT OPPORTUNITY
FLOW is accepting applications to the position of Customer Service-Retail Sales Representative.
If you are a high achieving self-motivated individual ready for a challenge in the high intensive industry of telecommunications, please submit your resume for the position of Customer Service-Retail Sales Representative.
RESPONSIBILITES:
What You ́ll Do
Customer Care
- Responsible for answering, handling, processing, recording and resolving customer inquiries, complaints and requests as first call resolution and to the customer’s satisfaction.
- Ensure skilled on products, services, offers, pricing and able to articulate offers and troubleshoot appropriately to reduce churn levels and customer dissatisfaction.
- Raise and manage tickets (escalating at account level) appropriately.
- Achieve high levels of customer service support to customers by adhering to established SLAs.
- Must be cross-trained to support all services (mobile, voice, data, TV) at both service and account levels.
- Ensure compliance with company policies, regulatory practices and policies, and procedures.
- Participate in training to improve skills, performance levels and overall personal development.
- Work as a team member to improve the team’s overall performance and the attainment of KPI targets.
- Requisition refund cheques as necessary.
- Required to liaise professionally with Credit, Network, and Corporate & Residential Sales departments.
- Consistently exceed set performance standards for service quality. Work with supervisor to jointly set performance goals and determine methods of improving performance.
- Exceed store and personal targets
- Hit and consistently exceed personal targets and contribute towards store target.
- Use Retail Sales cycle to thoroughly explore customers’ needs and help them buy.
- Recommend products and services to improve customers’ experiences and their lifestyles.
- Convert customers who are browsing in order to meet sales targets.
- Always upsell with apps, data plans or accessories to every customer in order to increase customer satisfaction and achieve sales and store targets.
- Observe and share competitor activity with your Retail Store Manager/Supervisor.
- Understand impact of your store performance on the wider strategy.
QUALIFICATIONS
Knowledge & Experience
- Minimum Associates Degree or High School Leave Certificate with passes in four (4) subjects, including
English Language and Math. - Demonstrated ability to communicate clearly, both orally and in writing.
- Demonstrated ability to handle multiple tasks at any given time, effectively and efficiently.
- At least 2 years’ previous experience in a retail and competitive customer service/sales environment is essential, telecommunication experience is not required.
- Demonstrated ability to work on defined tasks with minimum supervision.
Skills & Abilities
Candidates must possess a high level of demonstrated competence in the following areas:
- Must be able to interact with all levels of management, specifically Senior Management
- Must be an excellent team player who possesses solid interpersonal and organizational skills
- Excellent communicator in both oral and written settings
- High energy level; strong work ethic
- Self-driven, independent thinker
- Results-oriented, decisive
- Advanced skill level with MS Office products (Excel, PowerPoint)
- Basic experience in a sales environment or customer service setting, or equivalent experience in a role that directly interacts with customers.
- Good understanding of excellent customer service
- Basic understanding of the local telecommunications marketplace
- General computer proficiency
- Basic knowledge of Microsoft Office Applications (i.e. Excel, Word and PowerPoint)
Employment Type: Full-time, permanent position
Closing Date: Friday 21 August 2026
Resumes should be emailed to bvivacancies2026@gmail.com or expressions of interest can be made by WhatsApp phone call at (284) 541-3582
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.
Why join us
Technology excites us enables us and drives us. We ́re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers ́ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.