Overview
EXTERNAL ADVERTISEMENT
VACANCY
CLIENT RELATIONSHIP MANAGER
Applications are invited from persons with suitable qualifications to fill the position of “Client Relationship Manager” at Republic Bank Limited, British Virgin Islands (BVI).
The Client Relationship Manager is responsible for contributing to the profitable growth and quality of the Bank’s Corporate and Commercial portfolio focusing on the cross-sell, up-sell, and retention of existing commercial customers. This includes meeting financial objectives related to profitable growth and retention of your individual assigned portfolio.
He/she conducts sales planning and fulfills the execution of services for existing customer base. Incumbent has primary responsibilities for analysis and completion of credit applications for diverse industry segments by using standardized products and processes.
DUTIES AND RESPONSIBILITIES
1. Ensure all aspects of assigned relationships receive ongoing attention as required to maintain, improve, grow and retain the relationship by:
• Using strong knowledge of the Bank’s products and services to ensure strong Bank relationships are maintained and
opportunities for the sale of additional bank products are maximized.
• Actively seeking customer feedback on Bank products and services and the delivery of customer service;
• Liaising with the Business Service Centre for fulfilment (including documentation, liaison with 3rd parties, security
registration) and all service activities;
• Liaising with Compliance for compliance monitoring and reporting actions as required;
• Partner with internal product specialists as required. Interact with customers and other team members in a manner that is human, straightforward, and knowledgeable.
2. Contributes to the profitable development of Corporate and Commercial Credit business by:
• Ensuring the timely analysis, structuring and presentation of credit proposals within the prescribed segment;
• Providing prompt and sound recommendations in the analysis and adjudication of credit proposals beyond assigned
limits;
• Approving or recommending pricing for loans and credit-related fees which yield a return commensurate with risk and due regard to profit, administration and competitive considerations;
• Recommending alternative terms, conditions and covenants to provide a viable banking proposal to the client within
sound credit lending practices;
• Restructuring marginal proposals into bankable deals where possible.
3. Promotes the development and profitable growth of the Corporate and Commercial banking portfolio according to agree upon growth objectives by:
• Developing strategic sales plans for existing customers;
• Partner with internal resources for non-credit related products;
• Referring customers to the appropriate Corporate Commercial Bank segment as appropriate.
• Leading the direct selling of credit and non-credit corporate commercial products to customers;
• Maintaining an appropriate ongoing sales pipeline and calling program;
• Identifying and facilitating the involvement of key Bank resources and stakeholders to further business interests;
• Update client or contact information accurately and in a timely fashion.
4. Ensures the accurate communication of the terms and conditions of an authorization and supervises the effective and timely implantation of same by:
• Writing or reviewing all written authorizations to ensure accuracy, completeness and clarity.
• Ensuring prompt follow-up for acceptance of the authorization and reacting swiftly to any problems, amendments,
extensions, reporting to senior management where necessary;
• Promptly and effectively addressing issues surrounding the adequacy, quality and completeness of loan documentation and security;
5. Ensure the ongoing quality of the assigned credit portfolio through control and administration of the specific conditions and reporting requirements as specified in individual authorizations are adhered to by:
• Advising senior management of any credit weaknesses developing within individual accounts, by ongoing awareness
and analysis of relevant financial, legal, political, technological, and industry information;
• Adhere to any regulatory and internal Bank policies and requirements;
• Maintaining adherence to the Bank’s Anti-Money Laundering program and Guidelines for Business Conduct, by
reporting any unusual occurrences or fraudulent activities per established procedures.
• Adhere to regulatory and internal bank policies and requirements.
6. Safeguards the Bank’s assets and liabilities by:
• Maintaining adherence to the Guidelines for Business Conduct, by reporting any unusual occurrences or fraudulent
activities as per established procedures.
• Adhere to Bank and Branch Security Procedures with respect to assigned Authorities and responsibilities
7. Executes the Branch Compliance responsibilities as reflected in the Branch Services and Procedures Manual by:
• Apply the Know your Customer (KYC) requirements including Customer identity, source of funds and the nature and volume of activity that is to be undertaken.
• Review customer transactions (for those accounts assigned to you) to ensure activity is appropriate for the type of
business and the initial projected volumes as stated at opening date of account and/or volumes updated from that time.
• Assist in obtaining additional information from customers concerning unusual activity identified on the Account
Monitoring Reports /Source of Funds Declarations / LCTR’s / Daily Significant Transaction Reports.
• In conjunction with the Branch Compliance Officer assist in the preparation of Suspicious Activity Reports.
• Provide guidance and direction to branch staff/direct reports, regarding AML/Compliance activities and initiatives that impact the commercial credit portfolio.
• Report any unusual occurrences or fraudulent activity to your Supervisor as soon as you become aware of it in
conjunction with the Bank’s Anti-Money Laundering Guidelines.
QUALIFICATIONS AND EXPERIENCE
- Five years’ minimum experience in credit
- BSC Degree in Finance/Accounts or related field
- Thorough knowledge of the Corporate and Commercial banking marketplace and a general knowledge of the assigned market’s key industries and competitive positioning within the assigned market area
- Thorough knowledge of relationship building and teamwork skills
- Working knowledge of MS word, Excel, PowerPoint, Lotus Notes and other commercial systems and platforms
- Good networking and interpersonal skills
- Good relationship management skills
- Experience credit skills
- Strong knowledge of Bank’s commercial lending and deposit products and services and customer profitability model
- Strong sales/closing skills
BEHAVIOURAL COMPETENCIES AND SKILLS
– Strong Accuracy and Thoroughness, Customer Focus, Empathy, Flexibility, Persuasion, Results Oriented Team
oriented, and Oral/Written Communication skills.
Job Level: 3.2
Your comprehensive resume and three (3) references should be received no later than June 11, 2026 to:
Human Resources Department
Republic Bank (British Virgin Islands) Limited
P.O. Box 434, Road Town
Tortola, VG1110
British Virgin Islands
Email: marcia.creque-scatliffe@rfhl.com
All applications received will be treated with the strictest of confidence. BVIslanders and Belongers will be given preference. We thank all interested applicants; however only shortlisted candidates will be contacted.