Overview
Budget Car Rental in the British Virgin Islands is seeking highly motivated and customer-focused Car Rental Agents to join our team. As a Car Rental Agent, you will interact with our customers at the rental counter while marketing products and services, completing rental bookings and responding to general customer inquiries. You will be responsible for providing exceptional service to our customers, ensuring their rental experience is smooth and enjoyable. If you have excellent communication skills, a passion for providing top-notch service, and a desire to work in a fast-paced environment, we encourage you to apply.
Essential Responsibilities:
- Identify and assess customers’ vehicle rental requirements
- Process rental bookings accurately, efficiently and in a timely manner
- Manage reservations using the company’s reservation system, including scheduling, amendments, and cancellations.
- Clearly explain rental procedures, policies, and guidelines to customers.
- Respond promptly and professionally to customer enquiries and requests.
- Manage daily back-office tasks (emails, station reports etc.)
- Support daily operational planning and fleet readiness, including vehicle cleaning, fueling, and positioning.
- Coordinate vehicle repairs, servicing, and parts procurement with external vendors
- Maintain accurate records of vehicle maintenance, servicing, repairs, and performance.
- Assist with other tasks as required
Requirements:
- Applicants must have a valid BVI driver’s license
- High school diploma or equivalent
- Must have Grade 1 or 2 in CXC English & Math
- Previous experience within retail, hospitality, customer service, sales or similar roles, preferably of 1-2 years
- Ability to work in a fast-paced environment while delivering exceptional customer service
- Ability to follow procedures and adhere to company guidelines and standards
- Comfortable learning and using various computer systems to accurately input rental information
- Ability to work independently and as part of a team
- Availability for flexible working hours, including evenings, weekends and holidays
- Bi-lingual in English and Spanish is a plus
If you are a motivated and experienced professional looking to join a dynamic team, please submit your application, including your resume and cover letter, to hr@budgetcarrentalbvi.com. Only suitable applications will be acknowledged.